Shipping & Returns/Refund Policy
By placing an order with us, you accept our Shipping and Returns/Refund Policy Terms.
Stock Availability
All goods are offered for sale subject to available stock or our production cycle (for custom printing). If an item is out of stock, we may contact you to offer an alternative. If you do not accept a substitute/alternative item and your credit card has been charged for an out-of-stock item, we will cancel your order and issue a credit to your account. If part of an order cannot be fulfilled immediately, the available items will be dispatched as soon as possible. Custom printing orders are subject to our production cycle timeframes, and due to the nature of custom production, these items are only built once a paid order is received.
Prices
All Prices are subject to change without notice.
Delivery/Shipping
We ship within Australia only. To find out the applicable shipping charges, and will be quoted with your order. Please note, we use third-party freight companies, and we cannot be held responsible for unforeseen delays. Sometimes, goods may be damaged in transit, which is beyond our control. We will address each issue accordingly. It is your responsibility to enter the correct delivery address details when ordering. Please note that we cannot deliver to a P.O. Box. Be sure to include the contact’s name and phone number for your order.
Sizes Policy
Our products, banners, flags and gazebo’s are custom-designed to seamlessly integrate with our hardware and frames. While we strive to produce each item to the specified dimensions, due to the nature of the materials and the production process, please note that the final product dimensions may vary slightly.
Adjustments
• Due to the custom nature of these products, we cannot accept returns or offer refunds for slight size discrepancies within the 50-100mm tolerance range.
• If the final product size differs significantly beyond the tolerance range or if there are defects in the printing or manufacturing process, we will review the issue and either offer a replacement or an adjustment.
Returns & Refunds
If you wish to return a product due to a manufacturing fault, the product must be in new, unused condition. Blue Foxtrot can arrange the return; however, the customer will be invoiced for the return shipping cost, which must be paid before return arrangements are made. We do not offer refunds for change of mind.
Custom Printed & Custom Made Products
Since these products are personalized to suit the customer’s specific requests, Blue Foxtrot cannot provide a refund if a customer changes their mind. We provide pre-print visual layouts (mockup’s) before production.
1. If a customer reports a manufacturing fault with a custom-printed product, we may request photos or a return to our Perth warehouse for review. Items must be unused, In case of a manufacturer fault, Blue Foxtrot will reproduce the product free of charge.
2. If a customer places an order and later wishes to cancel it and request a refund, this must be done before production begins. The cancellation request must be submitted via an explicit email to designbluefoxtrot at gmail.com dated and confirmed received by Blue Foxtrot before design or production begins. If the cancellation request is received after production has started, no refund will be issued, as the item is custom-made and cannot be resold. In this case, the product will be delivered as originally ordered.
For returns, delivery charges must be covered by the customer.
